It's not what you say, but how you say it.

IRWA’s Communication/Acquisition Courses emphasize that successful right of way agents, when conducting an acquisition, listen far more than they talk and typically demonstrate exceptional listening skills. Scholars researching the field of human behavior and communication have concluded that the best negotiators, which would include the best right of way acquisition agents, not only have outstanding listening skills but are also proficient in verbal and nonverbal communication.